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Facility Management Administrator

Netherlands, Zuid-Holland, NoordwijkESA/ESTEC

Job description

We are looking for a Facility Management Administrator on behalf of the European Space Agency (ESA) for their location in Noordwijk, the Netherlands, to join their General Support Section. The selected candidate should show integrity and professionalism. The deadline for submitting applications is 10 December 2022.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries) and not by ESA. Furthermore, they will be subject to a general security screening performed by an external provider.

The successful candidate will be tasked with, but not limited to:"

  • Supervision of the daily activities of one or more services ensuring adherence with the applicable service level;
  • Financial and contractual control of the services;
  • Dealing with customers for complex service requests that cannot be directly handled by the individual service contractors;
  • Coordinate the sectional activities for the preparation of special events on the ESTEC site;
  • Investigating customer feedbacks and complaints;
  • Supporting customer surveys and analysis of their results;
  • Execution of small projects under the supervision of the Head of Section or staff members;
  • Coordination of input and draft articles, e.g. for Intranet (related to the services managed by the Section);
  • Set-up, facilitate and draft minutes for coordination meetings;
  • Follow-up procurement actions.
  • Supporting member of the Estates and Facilities Management Division in:
    • Preparing and issuing customer satisfaction surveys as well as consolidating and presenting their results;
    • Drafting working level procedures for various of the above-mentioned services;
    • Identifying improvement areas and producing business cases for changes to the services as well as supporting /facilitating their implementation.

Job requirements

  • A Master’s degree in Engineering, Business, Controlling, or similar;
  • At least 4 years of relevant work experience;
  • Good knowledge of MS Office software applications (Excel, Word, PowerPoint) and of Lotus Notes;
  • Strong interpersonal and organizational skills;
  • Capability and willingness to learn, especially in the field of software applications;
  • Fluency in English, both written and spoken;
  • Knowledge of Dutch is an asset.


Netherlands, Noordwijk