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IT Documentation Manager

Cadarache, Provence-Alpes-Côte-d’Azur, France

Job description

We are looking for an IT Documentation Manager on behalf of and in support to our client for their location in Cadarache, France. The selected candidate should show integrity and professionalism.


Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).


The successful candidate will be tasked with, but not limited to:

  • Documentation Strategy and Governance;
    • Development and implementation of a comprehensive documentation strategy aligned with organizational goals and ITIL best practices;
    • Definition of documentation standards, templates, and guidelines to ensure consistency and quality across all IT service domains;
    • Establishment of governance processes to review, approve, and update documentation regularly, incorporating feedback from stakeholders and subject matter experts;
  • Document creation and maintenance;
    • Creation and maintenance of documentation for IT service desk procedures, troubleshooting guides, knowledge articles, and standard operating procedures (SOPs);
    • Collaboration with subject matter experts to gather information and insights for documentation purposes, ensuring accuracy and relevance;
    • Regular review and update documentation to reflect changes in IT systems, processes, and procedures, including software updates, configuration changes, and new service offerings;
  • Knowledge Management;
    • Management of the organization's knowledge base and repository, ensuring it contains up-to-date and relevant information to support IT service delivery and troubleshooting;
    • Categorization and tagging of knowledge articles for easy search and retrieval by IT staff and end users;
    • Implementation of knowledge management best practices, such as knowledge sharing sessions and peer reviews, to enhance the quality and usability of knowledge articles;
  • Document Accessibility and Distribution;
    • Ensure that documentation is easily accessible to IT staff and stakeholders through a centralized document management system or knowledge base portal;
    • Implementation of access controls and permissions to restrict sensitive information and ensure data security and confidentiality;
    • Establishment of processes for distributing documentation to relevant stakeholders, including IT support teams, end users, and external partners, as needed;
  • Training and Onboarding Support;
    • Development of training materials and documentation to support onboarding and ongoing training for IT staff, covering topics such as IT policies, procedures, and best practices;
  • Quality Assurance and Compliance;
    • Conduction of regular audits and reviews of documentation to ensure accuracy, completeness, and compliance with organizational standards and regulatory requirements;
  • Continuous Improvement;
    • Solicitation of feedback from stakeholders and users to identify areas for improvement in documentation quality, usability, and accessibility.

Job requirements

  • Completed vocational training or a bachelor's degree in Computer Science, Engineering, or another relevant domain;
  • At least 3 years of work experience, including at least 1 year of work experience in a similar role;
  • Extensive experience in IT documentation management within a complex IT environment;
  • Proficiency in document management tools and platforms;
  • Strong attention to detail and accuracy;
  • Fluency in English, both written and spoken;
  • Eligibility to work and live in the EU.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Details

Cadarache, France

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What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.