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IT Process Reengineering Expert

Cadarache, Provence-Alpes-Côte-d’Azur, France

Job description

We are looking for an IT Process Reengineering Expert on behalf of and in support to our client for their location in Cadarache, France. The selected candidate should show integrity and professionalism.


Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).


The successful candidate will be tasked with, but not limited to:

  • Process Assessment and Analysis;
    • Conduction of comprehensive assessments of existing IT service support processes to identify inefficiencies, bottlenecks, and areas for improvement;
    • Analysis of process performance metrics and key performance indicators (KPIs) to evaluate effectiveness and identify opportunities for optimization;
    • Collaboration with stakeholders, including IT staff, management, and end users, to gather insights and feedback on current processes;
  • Process Design and Redesign;
    • Design and redesign of IT service support processes to align with organizational goals, industry best practices, and ITIL frameworks;
    • Development of process maps, workflows, and documentation to illustrate proposed changes and facilitate implementation;
    • Utilization of process improvement methodologies such as Lean Six Sigma to streamline workflows, eliminate waste, and improve overall efficiency;
  • Change Management and Implementation;
    • Development of change management plans to facilitate the adoption of redesigned processes, ensuring buy-in from stakeholders and minimizing resistance to change;
    • Coordination with cross-functional teams, including service desk technicians, system administrators, and network engineers, to implement process changes effectively;
    • Provide training and support to staff members to ensure they understand and adhere to new processes and procedures;
  • Continuous Improvement;
    • Establishment of mechanisms for continuous monitoring and evaluation of reengineered processes to assess effectiveness and identify further optimization opportunities;
    • Solicitation of feedback from stakeholders and end users to gather insights on process performance and areas for improvement;
    • Lead initiatives to implement ongoing process improvements and enhancements, leveraging feedback and lessons learned from previous reengineering efforts;
  • Technology Integration and Automation;
    • Identification of opportunities to leverage technology and automation tools to streamline IT service support processes and enhance productivity;
    • Collaboration with IT teams to integrate process automation solutions, such as workflow management systems and robotic process automation (RPA) tools, into existing workflows;
    • Ensure that automated processes are properly configured, tested, and monitored to maintain reliability and accuracy;
  • Risk Management and Compliance;
    • Assessment of potential risks associated with process changes, including impacts on service availability, data security, and regulatory compliance;
    • Development of risk mitigation strategies and controls to minimize disruptions and ensure compliance with industry standards and regulations;
    • Work closely with compliance officers and internal audit teams to address any compliance-related concerns and implement corrective actions;
  • Documentation and Knowledge Management;
    • Documentation of redesigned processes and procedures, ensuring that documentation is accurate, up-to-date, and accessible to relevant stakeholders;
    • Establishment of knowledge management practices to capture and share best practices, lessons learned, and process documentation within the organization;
    • Promotion of a culture of knowledge sharing and continuous learning to support ongoing process improvement efforts.

Job requirements

  • Master’s degree in Computer Science, Engineering, or another relevant domain;
  • At least 10 years of work experience, including 3 years of experience in a similar role;
  • ITIL 4 “Create, Deliver and Support”, ITIL 4 “Direct, Plan and Improve” certifications would be an asset;
  • Strong analytical and problem-solving skills;
  • Proficiency in process mapping and modeling tools;
  • Excellent communication and stakeholder management abilities;
  • Fluency in English, both written and spoken;
  • Eligibility to work and live in the EU.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Details

Cadarache, France

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What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.