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IT Support Technician

Paris, Île-de-France, FranceESA HQ

Job description

We are looking for an ​IT Support Technician​ on behalf of the European Space Agency (ESA) for their location in ​Paris, France​, to join our ​IT Service Team​. The selected candidate should show integrity and professionalism. The deadline for candidates to apply is October 6th, 2023.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

The successful candidate will be tasked with, but not limited to:

  • Provide first and second line support (on location and/or remotely) for Windows and Apple devices;
  • Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
  • Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
  • Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;
  • Perform inventory/asset management and reporting;
  • Communicate with end-users users on call status, installations, relocations, and recovery of equipment;
  • Perform any other tasks necessary.

Please be informed this position requires full on-site support.

Job requirements

  • Vocational training in Information Technology or similar subject;
  • A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
  • At least 4 years of relevant work experience;
  • Experience in providing support to Windows OS and Mac OS based client devices (Windows 7, Windows, and Mac OS based client devices such as mobile phones, tablets, laptops, etc.);
  • Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones, and smartphones;
  • Experience with specific corporate applications such as Webex, etc.;
  • Experience with first line networking (LAN, WiFi);
  • Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
  • Experience in O365 is a strong asset;
  • Work experience in an international environment is an asset;
  • Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
  • Excellent communicator with friendly attitude and active listening skills;
  • Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
  • Able to work both autonomously and in a team;
  • Logical thinking, desire to learn and continuously develop;
  • Must be eligible to work in the EU;
  • Fluency in English, both written and spoken;
  • Fluency in French is an asset.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.


Paris, France


What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.