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Service Desk Coordinator

Cadarache, Provence-Alpes-Côte-d’Azur, France

Job description

We are looking for a Service Desk Coordinator on behalf of and in support to our client for their location in Cadarache, France. The selected candidate should show integrity and professionalism.


Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).


The successful candidate will be tasked with, but not limited to:

  • Coordinate the Service Desk Technicians team in performing the following activities;
  • First level user support for all IT related issues;
    • Jira ticket qualification and management;
    • Direct end user interaction at Service Desk;
    • Onsite and remote support;
  • Administration of Client Computers;
    • Manage on-site stock of end user computers and spare parts;
    • Installation of end user computers: laptops, desktops and workstations;
    • Perform hardware maintenance including repairs on end user computers;
  • Software installation;
    • Manage software requests: tickets or other workflows;
    • Manage and maintain a software and license inventory;
    • Install requested software manually or through automated tools;
  • Service Desk documentation;
    • How-tos for users;
    • Confluence documentation for Service Desk team members (Knowledge Base);
  • Printer management;
    • Proactive management of consumables and spare parts;
    • Maintenance;
  • Videoconference assistance;
    • Booking, planning and delivering support according to user requests;
    • Start interviews and videoconferences and supervise them;
    • Technical assistance in the Amphitheatre and in the Council Room;
  • Unified Communications support;
    • Level 1 support on fixed, mobile and emergency telephony services;
    • Level 1 support on Video Conference and other meeting room equipment;
    • Maintenance

Job requirements

  • Completed vocational education or hold a bachelor’s degree in computer science, Engineering, or another relevant domain;
  • At least 10 years of relevant work experience, including at least 2 years of work experience in a similar role;
  • Work experience in an international environment is an asset;
  • Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
  • Excellent communicator with friendly attitude and active listening skills;
  • Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
  • Able to work both autonomously and in a team;
  • Logical thinking, desire to learn and continuously develop;
  • ITL 4 “Create, Deliver, Support” certification is an asset;
  • Fluency in English, both written and spoken;
  • Eligibility to work and live in the EU.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Details

Cadarache, France

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What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.