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Support to Operational Users’ Management, Coordination, Communication

  • Madrid, Comunidad de Madrid, Spain
  • Saint-Germain-en-Laye, Île-de-France, France
+1 more

Job description

We are looking for multiple people in support to Operational Users’ Management, Coordination, Communication on behalf of and in support to our client for multiple locations in Europe: Prague, Saint-Germain-en-Laye (France), Madrid (Spain), Noordwijk (the Netherlands), Oberpfaffenhoffen (Germany), Fucino (Italy) and Toulouse (France). The selected candidate should show integrity and professionalism. Please note that the start date would be the beginning of April 2024 and that the engagement will be in two consecutive phases (within and after October 2024).

The activities below will include frequent access to classified security areas and systems. They may entail meetings in the other client's premises in Europe, EC premises in Brussels, ESA premises in Noordwijk – ESTEC (The Netherlands) or other European centres, Galileo Control Centres in Fucino (Italy) and Oberpfaffenhoffen (Germany) or other space programme sites across the world (for a few tasks).

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

  • Security operation activities as follows (the list is indicative and non-exhaustive);
    • Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programs in line with its infrastructure releases and services evolutions;
    • Support the coordination and participation of operational users to Program activities such as Service validation of new service milestones and service evolutions;
    • Support the organization and execution of consultation sessions and workshops with Operational users workshops hosted by EUSPA;
    • Support EUSPA in the provision of the technical assistance to CPAs to perform its tasks;
    • Support EUSPA in the provision of assistance for compliance verification;
    • Support EUSPA when designated as a Competent PRS Authority within the conditions defined;
  • Operate helpdesk and develop operator interfaces;
    • Support the SST and GSC helpdesk operations, as the support channel for users, handling users’ requests, and interfacing with the SST National Operation Centers as required;
    • Support the development of helpdesk tools e.g. ticketing system, and associated processes and procedures, to manage service requests and incidents;
    • Support the Taskforce in charge of communication and coordination of responses in critical operations, incl. SST high interest events, that require time critical communications, beyond standard services;
    • Support the Taskforce in charge of communication and coordination of responses in critical operations;
    • Support the development of performance reporting tools, considering the collection and pre-processing of relevant data, for the establishment, monitoring and reporting on Key Performance Indicators (KPIs);
    • Support the development of Service Provision interfaces (e.g. SST Portal, EU-GNSS Portal), supporting the requirements collection, and design, development, testing and deployment of new and improved features.

Job requirements

  • Master degree in Engineering or relevant field; Possibly Bachelor with solid experience as a fall back option;
  • Between 2 and 10 years of relevant working experience in security engineering for classified environments / defence;
  • Exposed to ISO27001 / 27002 certified environments and COMSEC information;
  • One or more of the fields of expertise are required:
    • Security Governance and risk management;
    • Security Audit and implementation;
    • Service and facility management;
    • Handling of classified documentation (EU, NATO);
    • Security accreditation;
    • Business development.
  • ISO27001 audit experience is an asset;
  • Fluency in English, both written and spoken;
  • Eligibility to work and live in the EU;
  • Eligibility for EU Personal Security Clearance is mandatory.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.


  • Madrid, Spain
  • Saint-Germain-en-Laye, France
+1 more


What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.