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IT Lead

On-site
  • Redu, Walloon Region, Belgium
ESA/ESEC

Job description

We are looking for an IT Lead on behalf of the European Space Agency (ESA) for their location in Redu, Belgium, to join their IT Department. The selected candidate should show integrity and professionalism.


Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).


The successful candidate will be tasked with, but not limited to:

  • 1st and 2nd level call resolution (on location and/or remotely) in the following areas:
    • Windows OS based client devices (Windows 7, Windows 10);
    • Mac OS based client devices;
    • Mobile phones and smartphones;
    • IBM Notes;
    • Office 365;
    • Network and local printing facilities;
    • Specific corporate applications;
    • 1st line networking (LAN, WiFi);
    • Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).
  • Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
  • Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
  • Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.

Job requirements

  • Vocational training in Information Technology or similar subject;
  • A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
  • At least 5 years of relevant work experience;
  • Knowledge of IBM notes client platform is an asset;
  • Proactive and customer-focused mind-set;
  • Work experience in an international environment is considered an advantage;
  • Willingness to occasionally work outside regular office hours;
  • Experience leading a (small) team;
  • Candidates must be eligible to work in the EU;
  • Fluent in English, both spoken and written;
  • Working knowledge of the French language;
  • Due to the nature of the role, candidates must be in possession of a valid driver’s license.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Details

  • Redu, Belgium
ESA/ESEC

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What do we offer?

In ATG Europe (or our subsidiaries) you will have the chance to work on the most interesting and technologically advanced projects in the space, big-science, and high-tech domains. You will enjoy the focused yet relaxed spirit and culture of our teams and the excellent working conditions our company provides. We firmly believe that development and growth perspectives are crucial to everyone’s career, and we therefore provide you with a personal development plan, regular assessment checkpoints and a dedicated training and education budget to support you, not only in your current work, but also paving the road to your next professional steps.

For those relocating in order to embrace a new career with us, we offer international relocation assistance in settling in your new home or finding the right school for your children and a relocation budget that is applicable to all ATG staff.

About ATG Europe

Today, ATG Europe is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space, Big-Science, and high-tech industry. Our headquarters are located in Noordwijk, the Netherlands and we have subsidiaries in Germany, Ireland, Spain, Italy, and the UK. Besides these countries, ATG also operates in France, Czech Republic, Sweden, Norway, and Belgium.