IT MAC Support Technician

We are looking for an ​IT MAC Support Technician​ on behalf of the European Space Agency (ESA) for their location in ​Frascati, Italy. Please be informed this position requires full on-site support.  

We are seeking a skilled and customer-focused technician to support and maintain our corporate Apple ecosystem. The ideal candidate will have good  experience with Mac laptops, iPhone, and iPad devices, ensuring seamless operation, security compliance, and a corporate env. oriented end-user experience across the organisation.

This role is critical in maintaining productivity by providing timely troubleshooting, device management, and technical guidance within a fast-paced corporate environment.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage). 

The successful candidate will be tasked with, but not limited to:  

• Provide first- and second-level technical support for MacBook, iMac, iPhone, and iPad devices;

• Diagnose and resolve hardware, software, and connectivity issues on macOS and iOS/iPadOS platforms;

• Manage device enrolment, configuration, and lifecycle using MDM solutions (e.g., Jamf, Microsoft Intune, or similar);

• Perform OS deployments and updates;

• Support integration with corporate services such as Active Directory/Azure AD, VPN, email systems, and collaboration tools;

• Configure and troubleshoot Wi-Fi, printers, peripherals, and conferencing systems;

• Maintain asset inventory and documentation of IT processes;

• Collaborate with infrastructure/cybersecurity teams to ensure compliance with company policies and data protection standards;

• Provide user training and best practices guidance for Apple devices;

• Escalate complex issues to senior IT staff or external vendors when required.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1) or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment. 

Please ensure that your CV clearly explains how you meet the essential requirements. If it doesn’t align completely with the essential criteria, it could result in rejection. 

• Vocational training in Information Technology or similar subject;   

• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;   

• At least 5 years of relevant work experience;   

• Proven experience supporting Apple, and Microsoft, devices in a corporate environment;

• Extensive knowledge of macOS, iOS, and iPadOS;

• Experience with Mobile Device Management (MDM) platforms;

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN);

• Familiarity with Microsoft 365 and enterprise identity management;

• Apple certifications (e.g., Apple Device Support, Apple Deployment and Management) is an asset;

• Experience with Jamf and Microsoft Intune is an asset;

• Knowledge of endpoint security tools is an asset;

• Other IT Certifications are an asset;

• Excellent troubleshooting and problem-solving skills;

• Strong communication and customer service orientation;

• Ability to manage multiple support tickets in a structured environment;

• Candidates must be eligible to live and work in the EU;

• Fluency in English, both written and spoken.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.