IT Technician

We are looking for an ​IT Support Technician​ on behalf of the European Space Agency (ESA) for their location in ​Redu, Belgium​, to join their ​IT Team​. The selected candidate should show integrity and professionalism.

Please be informed this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;

• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;

• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;

• Perform inventory/asset management and reporting;

• Communicate with end-users users on call status, installations, relocations, and recovery of equipment;

• Perform any other tasks necessary.

• Vocational training in Information Technology or similar subject;

• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;

• At least 4 years of relevant work experience;

• Experience in providing support to Windows OS and Mac OS based client devices;

• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;

• Experience with first line networking (LAN, WiFi);

• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);

• Experience in O365 is a strong asset;

• Work experience in an international environment is an asset;

• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;

• Excellent communicator with friendly attitude and active listening skills;

• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;

• Able to work both autonomously and in a team;

• Logical thinking, desire to learn and continuously develop;

• Must be eligible to work in the EU;

• Fluency in English (both written and spoken);

• Working knowledge of the French language;

• Due to the nature of the role, candidates must be in possession of a valid driver’s license.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.