IT Change and Adoption Officer

We are looking for an IT Change and Adoption Officer​ on behalf of the European Space Agency (ESA) for their location in Madrid, Spain. The IT Trainer will support innovation and evolution activities within ESA’s digital workplace. This role is pivotal in ensuring successful user adoption of new IT solutions, managing change initiatives, and delivering impactful communication and training strategies across the Agency.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

·         Provide training assistance to the IT department;

·         Support in the development of training materials, manuals and regulations (i.e. create written and visual training materials used to guide trainees);

·         Ensure a positive learning environment in training procedures;

·         Provide administrative support (i.e., organizing digital and paper files as well as copying and scanning documents);

·         Maintain and manage schedules calendar for the training;

·         Assist in mailing and communication for the training program;

·         Prepare conference and training rooms: straighten up and restock conference and training rooms, refilling supplies, and performing light custodial tasks as needed to keep these areas clean and well-organized.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Please ensure that your CV clearly explains how you meet the essential requirements. If it doesn’t align completely with the essential criteria, it could result in rejection. 

·         A bachelor’s degree in education, Business, Social Sciences, or a related field of study and/or studies in IT with at least 4 years of relevant work experience can substitute for education;   

·         Proficiency in MS Office 365 (Exchange, Teams, OneDrive);

·         Familiarity with communication technologies, graphic design, and digital content management;

·         Proven track record in working within IT projects, particularly within the MS Office 365 ecosystem is an asset;

·         Work experience in an international environment is an asset;  

·         Excellent organizational skills;

·         Proactive and customer-focused mind-set;

·         Willingness to occasionally work outside regular office hours;

·         Strong organizational and planning skills;

·         Ability to prioritize tasks;

·         Team-oriented with strong interpersonal skills;

·         Capable of rapidly acquiring and applying new knowledge;

·         Candidates must be eligible to live and work in the EU;  

·         Excellent verbal and written communication in English.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.